OEM Wheels and Rims Makes It Easy
We put it in writing
OEM Wheels and Rims make it easy to return your purchase. We know that ordering online is not a perfect science and errors can happen. If you are not satisfied with your product or if you ordered the product incorrectly, we will not charge a restocking fee unless:
- You have not notified us and requested an RA number.
- The product is not returned within 15 days of delivery.
- The Product has been used or damaged.
- Delivery of product was refused
You should inspect your order once it is received. A list of things to consider are make sure the product is as ordered, not damaged and the correct size. Wheels cannot be returned once a tire is mounted so before mounting your wheels make sure they are the ones you ordered, have the proper finish, the center caps fit the wheels, the wheels fit over hubs and the wheels spin true within tolerances.
We want to make sure that you are ordering the correct and compatible product, if you are unsure, please let us help you.
- Call Customer Service toll free at 844-548-0466
- Contact us to help you with your selection.
- See our FAQ section for help
- Make sure you have the right size
What About Shipping?
In the event that you made a mistake ordering, you are responsible for shipping costs to return the item. If OEM Wheels and Rims send a product that is damaged, or the product is not what the customer ordered we will supply you with a return label at no charge. Any expedited shipping costs like Next Day, 2 Day etc. will not be refunded regardless of the party at fault.
A return authorization (RA) number is required on all returns, if you wish to return an item, call 844-548-0466 or contact us to obtain a return authorization (RA) number. Any order in which a customer refuses delivery of will be assessed a 15% restocking fee. We cannot accept returns or exchanges on products after 30 days. OEM Wheels and Rims is not responsible for costs associated with mounting or dismounting tires, nor are we responsible for damage to vehicles that may be perceived to have been a result of product purchased from OEM Wheels and Rims. It is your responsibility to ensure that the product that is being ordered will fit your vehicle. When in doubt or for questions, please contact us to talk about your specific needs.